OYOO Help

Yes, you can. If you registered as an everyday user but now want to list your business, please email us at [email protected] with a link to your user profile. We will change your user role to a business owner and then you will be able to list your business.

When you list your business on OYOO we must first approve your listing. You can then apply to be verified by selecting ‘request verification’ under ‘my profile’.

If we are happy that you meet our requirements of being an ethical, planet-friendly and sustainable business you will be verified. You will also need to upload a profile and cover photo to be found in the members’ directory. 

If your business is already listed on OYOO but hasn’t been verified, please be patient, we are working our way through this process to make sure all businesses are verified.

Only members with an uploaded profile photo, cover photo and verified account are visible on the members’ directory.

If you are a trader you can change your location in your trader profile by going to the ‘trader area’, ‘trader profile’ and then under ‘front page’ update your location.

Businesses listed on OYOO can change their location in ‘my profile’ under the ‘about’ tab. Your location will show up on the map in your profile so members will be able to see it. If you don’t want your exact location to be displayed on the map you can leave out your street number but your country of residence must be disclosed.

For business listings to show up on the OYOO map, they must supply at minimum the country they are located in. The more information you provide, the more accurate your listing will appear on the map. If you are an online shop and you don’t want to be found on the map, then don’t disclose your address, or don’t include the street number for a less accurate location.

Once you have joined OYOO you can apply to become a trader by completing an application form. Make sure you read our Traders Terms and Conditions before you apply.

We have created a specific OYOO trader Help section to answer all your questions about becoming a trader and to provide information about adding your products and managing your trader account. You can access this information under ‘trader area’, ‘trader help‘ when you are logged in to your account. If you have any questions, not answered in this section, please email us at [email protected]

Only users of 16 years and over are allowed to use OYOO Market. Please read our terms and conditions to find out more.

To provide feedback or for a complaint, please email [email protected]

Please note, OYOO does not deal with orders, refunds or returns. You need to contact the seller directly.

Yes, you can add OYOO to your device as a shortcut through your browser or install it as an app.

All you have to do is select the three dots or three lines in your browser to open the menu and select ‘install app’.

In Edge, the option is below ‘Apps’ within the menu.

Yes you can receive notifications to your mobile or desktop from OYOO when you’re offline. To receive the notifications you need to make sure that you allow notifications in your browser when using OYOO. You would have seen this icon when you visit OYOO.

Don’t worry if you’ve not seen it since, you can simply check your notifications settings within the browser / app.

To do this on a desktop, all you need to do is click on the padlock icon in the url area in the top left of your browser and a menu will open – make sure notifications are turned on or are allowed.

In Firefox, you’ll need to do some extra steps to find the permissions for notifications. It’s easier to go to ‘Settings’ in the menu area and then go to ‘Privacy & Security’ then ‘Permissions’. From the list of websites, go to oyoo.earth and then make sure you allow notifications.

On mobile, you do the same thing in any of the browsers and select ‘Permissions’ to see if notifications are allowed.

If you don’t want to receive the emails you get notifying you of any OYOO messages, simply go to your Messages tab and then go to ‘Settings’ in the bottom left hand corner:

Then untick the ‘Enable notifications via email’ box. You will no longer receive emails when you get messages.

To use OYOO Messaging is simple and very similar to the experience on most mainstream messaging services. Please make sure that ‘notifications’ are turned on for OYOO within your browser / app. Please see the sections above about ‘notifications’.

To access OYOO Messages, you will see ‘Messages’ in the menu area on desktop and mobile. When you have a message, there will be a number indicator next to it. Click on ‘Messages’ to view your messages.

You can private message with any member on OYOO using the green ‘Private Message’ button on the member’s listing in the directory or within their profile page.

You can also start a conversation via the Messages tab in your own profile.

To create group chats, simply search for multiple members in one go. You can chat, video call and audio call to individuals and groups.

This service is completely free, just make sure you’ve got access to wifi or data!

You will receive live notifications of a message when you’re not using OYOO or logged in. You will also receive an email notification of a message waiting for you.

This service is for OYOO members only. Please contact support if you have any difficulties using OYOO Messages, or want to report any abuse / insulting behaviour.

To find ethical businesses listed on OYOO go to ‘search members’ at the top of your screen. You can search via country, account type, category or business name.

Once you’ve entered the search filters press ‘search’ the matching businesses will show up on the map. When you click on their logo their listing information will appear on a new screen.

From here you can send friend requests, follow members or even message them privately. Please note the map only shows the locations of the business owners, social change makers or certifications currently on the page you’re viewing.

If you’re logged in and want to update your password, simply go to your ‘My Account’ and select the ‘Password’ tab.

Remember that you’ve changed your password for the next time you login! Don’t worry though, if you do forget you can simply reset the password from the login page.

Under ‘my OYOO’ go to ‘my account’ and then select ‘delete account’. You will be asked if you are sure that you want to delete your account. To go ahead and delete your account you must enter your password again and then press ‘delete account’.

If you can’t access your account it means you did not adhere to our terms and conditions and that your account has been deleted or suspended. If this is the case, please contact us so we can investigate this at [email protected]

The ‘my account’ section stores your username and email. You can also change your password, update your address, view any product orders, set notifications, and delete your account. Unfortunately, you cannot change your username once this has been set. If you want to change your username you will have to delete your account and create a new one.

Under ‘my profile’ you can edit your profile information and update your profile image and banner. Click on the ‘cog icon’ and then select ‘edit profile’. Press the green tick icon when you are finished to save your changes.

You can create folders and bookmark your favourite stories, recipes or products. Bookmarks can be made either private or public. To bookmark something, click on the bookmark icon at the top of the page. To find your bookmarks, go to ‘my profile’ and select ‘bookmarks’.

Members can block others from messaging them. To do this, go to the members profile that you want to block, select ‘message’ and select the circle icon with the line through it, top right corner. This member is now blocked and can’t contact you anymore.

To report a member, please email [email protected] with the link to the user’s profile page so that we can investigate the matter.

You can contact a trader through the contact form on their shop. To access the form go to the trader’s shop and click on ‘show filters’ at the top left area of the page. Underneath the filter section you will see ‘contact the trader’ with a form to complete.

Unfortunately no. This is due to the way shipping is worked out for each trader, as our traders are located in different parts of South Africa. It’s no different to shopping at a physical market, where each trader requires payment at their stall. Please note that items may be dispatched at different times so might not arrive all at once. Each trader will keep you updated on your order.

To track your orders, go to’my account’ and then go to ‘orders’.

If you would like to return an item or request a refund, please see the seller’s returns / refund policy and contact the seller directly. You can find this information under the ‘shipping + returns’ tab underneath each product.

To change your delivery address go to ‘my account’ and then select ‘shipping address’ and enter your new details and press save. Make sure you have the correct shipping address details saved before you purchase an item.

Yes, the billing address and payment card address must be the same for verification purposes. The shipping address does not have to be the same.

To add a product review go to the product and scroll down to the bottom of the page and click on the ‘review’ tab.