OYOO Help

Yes, you can. If you registered as an everyday user but now want to list your business, please email us at [email protected] with a link to your user profile. We will change your user role to a business owner and then you will be able to list your business.

When you list your business on OYOO we must first approve your listing. You can apply to be verified by selecting ‘request verification’ under ‘my profile’.

If we are happy that you meet our requirements of being an ethical, planet-friendly and sustainable business you will be verified. You will also need to upload a profile and cover photo to be found on the members’ directory. 

If your business is already listed on OYOO but hasn’t been verified, please be patient, we are working our way through this process to make sure all businesses are verified.

Only members with an uploaded profile photo, cover photo and verified account are visible on the members’ directory.

If you are a trader you can change your location in your trader profile by going to the ‘trader area’, ‘trader profile’ and then under ‘front page’ update your location.

Businesses listed on OYOO can change their location in ‘my profile’ under the ‘about’ tab. Your location will show up on the map in your profile so members will be able to see it. If you don’t want your exact location to be displayed on the map you can leave out your street number but your country of residence must be disclosed.

For business listings to show up on the OYOO map, they must supply at minimum the country they are located in. The more information you provide, the more accurate your listing will appear on the map. If you are an online shop and you don’t want to be found on the map, then don’t disclose your address, or don’t include the street number for a less accurate location.

We require all interested OYOO Business Owners and Social Change Makers to fill in an application to become an OYOO Trader.  To complete the application successfully, we recommend preparing your shipping and returns policy beforehand. Make sure you read our Traders Terms and Conditions before you apply.

We have created a specific OYOO trader Help section to answer all your questions about becoming a trader and to provide information about adding your products and managing your trader account. You can access this information under ‘trader area’, ‘trader help‘ when you are logged in to your account. If you have any questions, not answered in this section, please email us at [email protected]

Only users of 16 years and over are allowed to use OYOO Market. Please read our terms and conditions to find out more.

To provide feedback or for a complaint, please email [email protected]

Please note, OYOO does not deal with orders, refunds or returns. You need to contact the seller directly.

Yes, you can add OYOO to your device as a shortcut through your browser.

At the moment we rely on email to communicate with our community. We have plans in the future to introduce web notifications to our platform, which will allow members to receive notifications regarding new products, new stories and eventually new courses!

To find ethical businesses listed on OYOO go to ‘discover’ and then select ‘search members’ from the dropdown. You can search via country, business name, business type, certifications or tags.

Once you’ve entered the search filters press ‘search’ the matching businesses will show up on the map. When you click on their logo their listing information will appear on a new screen.

If you’re logged in and want to update your password, simply go to your ‘My Account’ and select the ‘Password’ tab.

Remember that you’ve changed your password for the next time you login! Don’t worry though, if you do forget you can simply reset the password from the login page.

Under ‘my OYOO’ go to ‘my account’ and then select ‘delete account’. You will be asked if you are sure that you want to delete your account. To go ahead and delete your account you must enter your password again and then press ‘delete account’.

If you can’t access your account it means you did not adhere to our terms and conditions and that your account has been deleted or suspended. If this is the case, please contact us so we can investigate this at [email protected]

The ‘my account’ section stores your username and email. You can also change your password, update your address, view any product orders, set notifications, see your Oya balance and delete your account. Unfortunately, you cannot change your username once this has been set. If you want to change your username you will have to delete your account and create a new one.

Under ‘my profile’ you can edit your profile information and update your profile image and banner. Click on the ‘cog icon’ and then select ‘edit profile’. Press the green tick icon when you are finished to save your changes.

You can create folders and bookmark your favourite stories, recipes or products. Bookmarks can be made either private or public. To bookmark something, click on the bookmark icon at the top of the page. To find your bookmarks, go to ‘my profile’ and select ‘bookmarks’.

In the main menu select ‘Search Members’. A page will open where all OYOO members are displayed. You can search all members here by name, business name, category, tags and much more. From here you can send friend requests, follow members or even message them privately. Please note the map only shows the locations of the business owners, social change makers or certifications currently on the page you’re viewing.

Members can block others from messaging them. To do this, go to the members profile that you want to block, select ‘message’ and select the circle icon with the line through it, top right corner. This member is now blocked and can’t contact you anymore.

To report a member, please email [email protected] with the link to the user’s profile page so that we can investigate the matter.

You can connect with a trader through the contact form on their shop (when you click on an item on their shop a contact trader form will appear).

Unfortunately no. This is due to the way shipping is worked out for each trader, as our traders are located in different parts of South Africa. It’s no different to shopping at a physical market, where each trader requires payment at their stall. Please note that items may be dispatched at different times so might not arrive all at once. Each trader will keep you updated on your order.

To track your orders, go to’my account’ and then go to ‘orders’.

If you would like to return an item or request a refund, please see the seller’s returns / refund policy and contact the seller directly. You can find this information under ‘shipping info’ on the relevant product page.

To change your delivery address go to ‘my account’ and then select ‘shipping address’ and enter your new details and press save. Make sure you have the correct shipping address details saved before you purchase an item.

Yes, the billing address and payment card address must be the same for verification purposes. The shipping address does not have to be the same.

To report a product listing, go to the product and scroll to the bottom of the listing and click on the ‘raise concern’ link. Complete the form which is sent to OYOO to investigate.

To add a product review go to your own profile and click on the shopping trolley icon in your menu bar. It will display all your purchases. You can then click on the item you want to review and then scroll down and click ‘review’ and then select ‘add review’ to write your review and click ‘submit’.